Questions and
answers
Find quick answers to our most common guest queries below. If you need further assistance, feel free to contact us—we’re happy to help.
Reservations
How can I make a reservation at Hotel Docklands?
You can book your stay directly through our website for the best rates and exclusive benefits. Alternatively, you can make a reservation via phone or email.
Do I receive any benefits from booking directly?
Can I modify or cancel my reservation?
Do you offer group bookings or special rates for large bookings at Hotel Docklands?
Are there accessible rooms available for guests with mobility needs?
Do you offer family-friendly amenities, including extra beds or cribs for children?
Are any of your rooms dog-friendly?
Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express and debit cards. Online bookings can also be paid through secure payment gateways.
Is a deposit required when making a reservation?
Are there any additional charges I should be aware of?
Business
Do you offer corporate rates?
Yes, we offer exclusive corporate rates for frequent business travellers. Please contact us directly for details.
Do you offer special rates or packages for long-term stays?
Can you accommodate groups of business travellers?
Are there breakfast options available?
Are there any nearby dining or restaurant options for after work?
Do you provide digital check-in and check-out for added convenience?
What business facilities do your rooms & apartments offer?
Is the hotel near major business hubs in the area?
Will I receive a receipt or invoice for my stay?
Arrival
What time can I check-in?
Check-in is available from 15:00. Early check-in may be available upon request.
Is early check-in available?
Do you offer luggage storage?
How do I reach Hotel Docklands?
Is parking available at the hotel?
During your stay
What dining options does Hotel Docklands offer?
A daily breakfast buffet is available in the hotel restaurant for €17.50 per person.
What time is breakfast served?
Is Wi-Fi available in the hotel?
Do you have bike parking?
Do you offer bike rental?
Is reception open 24/7?
Can I smoke in the hotel?
Departure
What time is check-out?
Check-out is before 12:00 noon.
Can I request a late check-out?
Can I store my luggage after check-out?
What should I do if I left an item behind at the hotel?
Additional information
What is your cancellation policy?
- Flexible rates: Free cancellation up to 24 hours before arrival. Cancellations within 24 hours will incur a one-night charge.
- Non-refundable rates: These bookings are charged immediately and cannot be modified or refunded.
What are the hotel terms and conditions?
Is the hotel located in a low-emission zone (LEZ)?
How can I contact the hotel for further questions?