Questions and
answers

We accept Visa, MasterCard, American Express and debit cards. Online bookings can also be paid through secure payment gateways.

A deposit may be required for certain bookings, especially during peak seasons. This will be clearly indicated at the time of booking.

The city tax is always payable at check-in at a charge of € 2,97 per person per night.

Yes, we offer exclusive corporate rates for frequent business travellers. Please contact us directly for details.

Yes, we provide special rates for long-term stays. Contact us for more information.

Yes, we welcome business groups and offer special rates for corporate bookings.

Yes, a breakfast buffet is available for €17.50 per person in the hotel’s breakfast area.

Yes, Hotel Docklands is located at the ‘Eilandje’, surrounded by trendy restaurants, cafés, and bars. Our reception team is happy to offer recommendations.

Yes, we offer digital check-in and check-out options to make your arrival and departure as seamless as possible.

For business travellers, all rooms include free Wi-Fi, a workspace or a desk. The hotel provides added conveniences like digital check-in/out and on-site parking. For longer stays, our apartments offer extra amenities such as a fridge, cooking facilities, and a dining area to make your stay even more comfortable.

Yes, the hotel is strategically located near the city centre, the harbour, and Antwerp’s key business districts, making it ideal for corporate travellers.

Yes, you will receive a detailed digital receipt or invoice upon check-out.

Check-in is available from 15:00. Early check-in may be available upon request.

Early check-in depends on availability. Guests arriving early may store luggage at reception.

Yes, luggage can be stored before check-in or after check-out.

Visit our Contact & Directions page for detailed information on getting here by car, train, or public transport. Or check the website slimnaarantwerpen.be.

Yes, we offer limited on-site parking for €19 per night. Advance reservations are recommended.

• Public street parking in the area around the hotel can be paid via the Easy Park app or at the payment terminal in the street (€12 for 3 hours).
• A secure parking garage is located 200 metres from the hotel (€20 per day).
• Free parking is available at Park & Ride locations on the outskirts of the city, with tram connections nearby.

A daily breakfast buffet is available in the hotel restaurant for €17.50 per person.

Breakfast is served:

• Weekdays from 07:00 to 10:00
• Saturday and Sunday from 08:00 to 11:00

Yes, free Wi-Fi is available throughout the hotel.

We do not have our own bicycle parking, but there is a public bike rack nearby.

While we do not provide direct bike rental, shared bicycles are available 100 metres from the hotel via Antwerp-Velo.

The reception is open during fixed hours, but guests can access the hotel and their rooms 24/7 using their smartphones.

All hotel rooms and apartments are non-smoking.

Check-out is before 12:00 noon.

Late check-out is available until 17:00 for €35, subject to availability.

Yes, luggage storage is available after check-out.

Please contact us as soon as possible. We will do our best to recover and return lost items.

All stays are subject to the Uniform Conditions for the Catering Industry (UVH). A copy is available at the hotel or upon request.

Yes, Antwerp has a Low Emission Zone. Check your vehicle’s eligibility or register it at www.sna.be/LEZ before arrival.

You can reach us by phone, email, or through the contact form on our website. Our contact details are as follows:

E: info@hoteldocklands.be
T: +32 3 231 0726
Address: Kempischdok Westkaai 84-90, 2000 Antwerpen